Return & Exchange Policy

Last Updated: 26 Feb 2025

At SafeGrow, we are dedicated to offering high-quality digital products that empower individuals and communities. We strive to maintain transparency, fairness, and compliance with Egyptian consumer protection laws in all transactions involving our digital goods. Below is our detailed return and refund policy.

1. Refund Eligibility

No Refunds After Access or Download

Once a digital product (such as eBooks, online courses, software, or downloadable content) has been accessed, downloaded, or delivered, we are unable to issue any refunds. This is because digital products are intangible and can be copied or consumed immediately after purchase.

Pre-order Cancellations

If you have pre-ordered a product, you can cancel your order for a full refund up to 48 hours before the official release date. After this window, pre-order products are treated the same as any other digital product and will not be refundable once delivered.

2. Non-refundable Products

Digital Products

All digital products sold by SafeGrow, including downloadable content, online courses, and software, are non-refundable once accessed or downloaded. We encourage all customers to carefully review the product details before making a purchase to ensure it meets their needs.

Customization or Special Requests

If you purchase a customized digital product (e.g., personalized reports or unique content), refunds will not be issued once the product has been delivered.

3. Exceptions and Special Cases

Technical Issues or Delivery Problems

If you encounter any technical issues during the download or access of your product, please contact us immediately. We will make every effort to resolve the issue, whether through troubleshooting, providing an alternative download link, or offering a replacement.

Defective or Faulty Digital Products

In the rare case that you receive a defective or incomplete digital product that does not function as described, please reach out to us within 7 days of purchase. We will either provide a replacement or offer a solution to ensure you can access the product in full.

4. How to Request a Refund or Support

If you believe you are eligible for a refund or need assistance with a digital product purchase, please follow these steps:

• Contact our Support Team: Email us at info@safe-grow.com with your order number and a detailed explanation of the issue you are facing.
• Provide Documentation: If applicable, provide screenshots or any other relevant information that may assist our team in resolving your issue quickly.
• Wait for Resolution: Our customer support team will respond within 3-5 business days to address your inquiry. We aim to provide the best possible resolution for any concerns.

5. Consumer Rights Under Egyptian Law

Consumer Protection

In accordance with Egyptian Consumer Protection Law (Law No. 181 of 2018), consumers are entitled to certain rights regarding online purchases. However, it is important to note that digital products are exempt from certain return and refund conditions due to their nature. Once accessed or downloaded, digital products are considered consumed and cannot be returned.